What is the Difference between 'Deactivating' and 'Deleting' Meters?

There may be a few reasons why you no longer want to pull in data or completely remove your utility meters. In these instances, you will want to make sure that you mark your meters accordingly, so it doesn't affect your meter completeness. This article will describe those different scenarios, what it means & how to delete, deactivate, and reactivate a Connect or Bill Upload meter.

Deactivate:

To place an end date on a meter, which indicates the last day that the meter was active. The end date will ensure that the meter completeness is accurately represented, and will not count any more new days of 'days meter data is expected'. No more data will be added to this meter, however, the meter will remain on the 'Utilities' page of the property, and will be included in reports/metrics.

Why you may want to deactivate a meter:

• Received a final bill, and the meter is no longer active.
• The meter is no longer under your control, and you aren't able to update it.
• The meter is no longer in use.
• The account or meter number changed.

Note: the Data Operations team will often deactivate a Connect meter proactively if either 1. the account has been finalized and is no longer expected to receive any bills/meter data or 2. the meter number is no longer found on the utility bills, and has been replaced with another meter, or finalled.

Delete: 

To completely remove the meter and all of its readings in Measurabl and Energystar. Data from the meter will also be removed from any reports/metrics. This action cannot be undone, and should be used with caution.

Why you may want to delete a meter:

• The meter doesn't belong to your property.
• There is a duplicate meter.

Deleting, Deactivating & Reactivating Connect and Bill Upload Meters

How to delete, deactivate, and reactivate a manual meter:

1. From the landing page when you log in, click the 'Sites' tab on the left menu.
2. Type & select the property you'd like to investigate.
   
3. Click on the 'Utilities' tab on the left menu. Switch to the relevant utility type tab.
   
4. Continue the steps under the task you'd like to complete below.

Delete:

1. Click the ellipsis to the right of the meter you'd like to delete > Click 'Delete'.
2. OR Click into the meter profile, scroll to the bottom > Click the red 'Delete Meter' button.

Deactivate:

1. Click into the meter profile, scroll to the bottom > Click the 'Is this meter active?' toggle to 'No'.
2. Enter the end date of the meter > Click the green 'Save' button.

Reactivate:

1. Click into the meter profile, scroll to the bottom > Click the 'Is this meter active?' toggle to 'Yes'.
2. Click the green 'Save' button.

How to delete, deactivate, and reactivate a Connect meter or Bill Upload:

1. From the landing page when you log in, click the 'Connect' tab on the left menu.
2. Type & select the account number.
   NOTE: When looking at the meter, the account number can be identified from the naming convention format: MSR.(provider)(account number):(meter number). EX// MSR.CityOfBurlingameCA 0001burling010:982734 - The account number would be '0001burling010'.
   
3. Continue the steps under the task you'd like to complete below.

Delete:

1. Please email our support team if you need a Connect or Bill Upload meter to be deleted, noting the meter name and property.

Deactivate:

1. To deactivate a meter, you must deactivate the account number, which will deactivate all the meters delivered under the account number. Firstly, you will want to check to see if there are multiple meters delivered under the account number.
   • For example, account 2893749 is enrolled. These are the meters that have delivered under account 2893749:
     • MSR.CityOfBurlingameCA 2893749:23456
     • MSR.CityOfBurlingameCA 2893749:56789
     • MSR.CityOfBurlingameCA 2893749:78901
   • So, if you deactivate account 2893749, all meters under the account will be marked inactive.
     
     
2. If there are multiple meters under the account number, and you want them all inactive OR If there is only one meter under the account number, then you will select the account card > scroll down to the 'Accounts' table > Click the ellipsis to the right of the account > Deactivate.
3. If there are multiple meters under the account number, and you want only 1 (or a partial amount) inactive, please email our support team for further assistance.

Reactivate:

1. Similar to deactivating, to reactivate a Connect or Bill Upload meter, the same rules as above apply.
2. If there are multiple meters under the account number, and you want them all active OR If there is only one meter under the account number, then you will select the account card > scroll down to the 'Accounts' table > Click the ellipsis to the right of the account > Reactivate.
3. If there are multiple meters under the account number, and you want only 1 (or a partial amount) active, please email our support team for further assistance.

NOTE that deactivating & reactivating accounts will be reflected on the 'Utilities' page of the properties within 24-48 hours.