If you log into your Utility Sync account and find that there are both active and deactivated accounts and/or meters in your profile, don’t be alarmed. Here are a few potential reasons:
- Historical data for the property lives in the deactivated Utility Sync meter.
- A reason that you would want to keep your old, deactivated Utility Sync accounts in Measurabl is that they hold your site’s historical data.
- The deactivated meters will still include the old utility data, allowing you to access it in the future for tracking and reporting purposes.
- Change in Utility Providers for one of the site’s utilities.
- If there is a change in the site’s utility provider for one or more of the site’s utilities, or the account is no longer active, then you will want to deactivate your old provider’s account in Utility Sync.
- Utility Provider changed your utility account numbers.
- Sometimes Utility Providers choose to change your utility account numbers within their portal. When this happens, you would want to keep your old meters associated with the old account numbers as historical data meters and add the new working account numbers.
- If this occurs, you will want to:
- Addition of a New Utility Provider.
- If you have multiple utility providers and want to start tracking additional utility data, then you will want to add a new utility provider in your site’s profile.
- In this case, deactivated meters/accounts live in the old utility accounts, while the active ones live in the new provider’s account.
- Learn more about deactivating a Utility Sync account here.