Why isn't my data syncing?

ENERGY STAR Portfolio Manager was offline during the U.S. government shutdown, and came back online several days after the shutdown ended.

Those of you who take advantage of Measurabl’s integration with ENERGY STAR or our Utility Sync data automation feature noticed you were unable to sync with ENERGY STAR during the shutdown as the ENERGY STAR API was unavailable. 

While ENERGY STAR is back online, it will take some time for us to process the backlog of data updates that built up during the shutdown. We appreciate your patience throughout this process, and we are already in the process of pushing your Utility Sync data and syncing your updated ENERGY STAR records with Measurabl.

There is no action needed on your end, and we strongly encourage users not to push any data manually to MSR meters in ENERGY STAR. 

Measurabl will continue syncing your ENERGY STAR data on a regular basis so that you will retain access to your updated ENERGY STAR input data and performance metrics within Measurabl in the event that another shutdown takes ENERGY STAR offline. 

 

Feel free to contact us if you have any questions. 

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