Our Data Team regularly performs account and meter cleanup in Measurabl for Utility Sync meters. This includes merging meters if necessary. If you see any issues with your manual meters, please use this guide for further instruction on how to resolve.
Reasons why meters would need to be merged:
- Meter data overlaps
- Meter data gaps
- Property sold
If you still believe there are Utility Sync meters at your property that need to be merged, please email firstname.lastname@example.org will the following information and we will further investigate. Please include:
- Account number(s) and specific meters you’d like to be merged
- Name of the property containing those accounts
- Reason you believe the meters need merging
Our Support Team can provide specifics on timelines and further detail on the merging process.