Learn how to fix issues within Data Manager using this guide.
| Action | Outlier | Gap | Account Issue |
| Dismiss | ✅ | N/A | N/A |
| Resolve | Coming Soon! | Coming Soon! | Coming Soon! |
Dismiss Outliers
Starting May 2025, users with access to Data Manager can now dismiss Outliers directly within the application – enabling you to focus on the issues that can truly be resolved and improve the accuracy of your portfolio's data.
Step 1: Review your Outliers
Log into Data Manager and access the Outliers view under the Check section of the application.
Step 2: Review an Outlier in detail on the Meter Page
Click on an Outlier you’d like to dismiss or just need to investigate further before making a decision. You’ll be directed to that meter’s Meter Page where you can further review and validate the Outlier in question.
Step 3: Review the Meter Reading
Further inspect an individual meter reading by scrolling down to the Meter Readings table on the Meter Page and click on the Meter Reading that has an Outlier you want to dismiss.
Step 4: Dismiss the Outlier
Dismiss the Outlier by first clicking the “Edit” button on the inspector panel, after which you can edit the Issue Status from New or In Review to Dismissed. You will need to provide a reason for dismissing the Outlier from a dropdown of options, plus you have the option to provide an additional note. (Note is required if you select a Dismissal Reason of “Other”.) Click the “Save” button to complete the process.
Step 5: Confirm Outlier is dismissed
After dismissing an Outlier you will notice the banner message will update to show information about the dismissal. The Issue Details section also shows the reason and any notes that were provided.
A few other notes:
- Outliers can be un-Dismissed as well! Go back into Edit mode and change the status back to New or In Review and click “Save”.
- Dismissed Outliers – in addition to other resolved issues – can be easily accessed by navigating to the Closed Issues view within the Check section of the application.
Resolve Outliers
Coming soon!
In the meantime, the following articles can help you fix Outliers (by editing data) directly in Core:
- How do I add manual meter data?
- Can I add readings/meters to ENERGY STAR properties in Measurabl?
- Readings Template
- Why can't I edit my meter?
Resolve Gaps
Coming soon!
In the meantime, the following articles can help you fix Gaps (by adding data) directly in Core:
- How do I add manual meter data?
- Can I add readings/meters to ENERGY STAR properties in Measurabl?
- Readings Template
Resolve Account Issues
Coming soon!
In the meantime, the following articles can help you fix Account Issues directly in Core:
- What are Connect account issues?
- Resolving Account Issues: Username/Password Failure
- Resolving Account Issues: Missing Security Answers
- Resolving Account Issues: Account Setup Required
- Resolving Account Issues: Account Not Found
- Resolving Account Issues: E-Bill Enrollment Required
- Resolving Account Issues: Account Inactive
- How do I fix an 'Invalid Bill' issue?