The U.S. EPA announced that they are launching optional Multi-Factor Authentication (MFA) in ENERGY STAR Portfolio Manager effective October 15, 2024.
Enabling MFA in Portfolio Manager will interfere with syncing your data from Portfolio Manager to Measurabl.
If you need to implement MFA in ENERGY STAR, the best way forward is:
- Let your Customer Success Manager know that you’ll be implementing MFA on your ENERGY STAR Portfolio Manager account
- Measurabl will set up a dedicated Portfolio Manager account specific to the buildings you’ve shared with Measurabl
- You’ll share your buildings and meters with that dedicated account in Portfolio Manager
- Measurabl will switch your synced Portfolio Manager account on the Sites tab to the new account
- You’ll enable MFA on your original Portfolio Manager account
- Your ENERGY STAR data will continue to sync to Measurabl uninterrupted via the new Portfolio Manager account
- Future buildings/meters that you add should be shared with both the Measurabl ENERGY STAR account and your organization's dedicated Measurabl account created in step 2
These steps are required because Measurabl uses your Portfolio Manager credentials to verify that you have permission to view the data shared in ENERGY STAR within Measurabl’s software, and MFA would block that verification.
We are working on a new authentication workflow that does not depend on Portfolio Manager credentials, however you’ll need to follow the above process to enable data syncing from MFA-enabled accounts in the meantime.
Note that enabling MFA will also prevent you from sharing a Portfolio Manager account between multiple individuals and using the same email for multiple Portfolio Manager accounts.
Please reach out if you have further questions about how Measurabl is responding to ENERGY STAR MFA.
Questions about ENERGY STAR’s MFA process and tech should be directed to ENERGY STAR.