A 'Username/Password Failure' on a Connect account means that the username, password, or utility provider website address (URL) entered on that specific utility provider page within a site in Measurabl is invalid. Without the correct login credentials or website address, Measurabl can’t access your utility bill information to push automatic updates to your meters.
If you’ve forgotten the password and have access to the email that the utility web portal account is tied to, you can head to the utility web portal page, and follow the steps to recover/reset the password, and then enter the new password into Measurabl.
If you don’t have access to this information, your next steps will depend on how your organization manages this information. If you don’t already know who has this information, you’ll need to reach out to likely gatekeepers (Such as Accounts Payable, the property manager, sustainability department, or utility bill pay vendor). Once you find the right person, it’s a good idea to agree on a process to make sure that your team is notified the next time changes are made to utility login or account information. That way, you can keep the information in Measurabl up-to-date, and your automatic data updates will continue uninterrupted.
Once you have the correct information, follow these steps in Measurabl:
- Head to the 'Connect' tab from the left-hand menu on the landing page in Measurabl.
- Search & select the site and account with the issue you’re solving.
- Enter the correct username, password, and website URL.
- Click the green Save button.