An 'Account Setup Required' issue on a Connect account means that your utility web portal account requires further account setup before Measurabl can access your bills. While the exact solution will depend on your utility and what steps are required, here is the basic process to resolve these issues:
- Head to the 'Connect' tab from the landing page in Measurabl.
- Select the site and account with the issue you’re solving.
- Open utility provider's website (Click the arrow in the 'Website Address' box)
- Log into your utility web portal account (Use the username and password that appear in Measurabl)
- Complete the steps required for account setup in the utility portal (i.e. reset password, verify email, fill out form, selecting accounts for viewing paperless bills, etc.).
- If the account setup requires a new password or username, simply updating the corresponding field in Measurabl, and clicking the green save button is sufficient.
- Once the issue is fixed, clicked the “I fixed the issue!” button.
Feel free to submit a request or email us directly if you have any questions!