NOTE: When an account is deactivated, the corresponding meters will be deactivated as well, and all meter readings will be preserved and visible at the property.
To Deactivate Accounts:
- From the Measurabl landing page, click on the 'Connect' tab.
- Type & select the site you’d like to deactivate an account at.
- Click on the site card. Scroll down to the 'Accounts' table.
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Click on the ellipsis (...) icon to the right of the account number you want to deactivate > Click 'Deactivate Account'. Confirm deactivation.
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The account is now deactivated, and will move into the 'Deactivated Accounts' column. The associated meters on the 'Utilities' page will appear as inactive on the last read date within 24 hours.
FAQs:
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If I am going to mark a site as "Inactive", do I need to deactivate my Connect or Bill Upload accounts associated with it?
- Yes. Please remember to deactivate all associated Connect or Bill Upload accounts before marking your site inactive.
- Yes. Please remember to deactivate all associated Connect or Bill Upload accounts before marking your site inactive.
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What if I want to reactivate my accounts?
- You will follow the same process as you would to deactivate an account, but instead you will look under the 'Deactivated Accounts' column. If you need help with this, please contact the Support team, and list the account number(s) and property name that you want to reactivate.
- You will follow the same process as you would to deactivate an account, but instead you will look under the 'Deactivated Accounts' column. If you need help with this, please contact the Support team, and list the account number(s) and property name that you want to reactivate.
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I accidentally enrolled the wrong account number, how can I correct it?
- If the wrong account number was enrolled, the best way to fix this is to deactivate it, and then add the new (correct) account number by clicking the green '+' on the top right of the 'Accounts' list.
- If the wrong account number was enrolled, the best way to fix this is to deactivate it, and then add the new (correct) account number by clicking the green '+' on the top right of the 'Accounts' list.
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What does it mean exactly to deactivate my accounts?
- Deactivating a utility account(s) blocks any new data from flowing into Measurabl or ENERGY STAR, however the historical data from these accounts will remain in Measurabl and ENERGY STAR. The associated meters in Measurabl will still show up in your 'Utilities' page, but they will be marked as inactive.
- Deactivating a utility account(s) blocks any new data from flowing into Measurabl or ENERGY STAR, however the historical data from these accounts will remain in Measurabl and ENERGY STAR. The associated meters in Measurabl will still show up in your 'Utilities' page, but they will be marked as inactive.
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What if I have a summary utility account?
- Some utilities operate what are called "summary accounts" that group together a series of different account numbers for convenient billing. Check your bills or check with your utility to find out if your account is part of a summary account BEFORE you deactivate it.
- Measurabl typically uses premise numbers to identify accounts, rather than summary numbers. This ensures that each account under the summary number can be allocated correctly to its corresponding building within the portfolio. Deactivating one premise account will not automatically deactivate everything under that summary number.
- These utilities ONLY have summary style bills, so be wary of deactivating any of their accounts:
- Xcel Energy
- Green Mountain Energy
- SCE - Southern California Edison
- London Hydro
- Smartest Energy
- These vendors offer optional summary bills, so check before deactivating any of their accounts:
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- Arizona Public Service
- Baltimore Gas & Electric
- Corona Energy
- Georgia Power
- Reliant Energy
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