This article will show you how to deactivate your utility account(s) in Utility Sync. This may apply to you if your site has changed utility providers or added new utility accounts that replaced old ones.
NOTE: When an account is deactivated, the corresponding meters will be deactivated as well, and all meter readings will be preserved and visible at the property.
How to Deactivate Utility Sync Accounts:
- From the Measurabl landing page, click on the 'Utility Sync' tab.
- Type & select the site you’d like to deactivate an account at.
- Click on the site card. Scroll down to the 'Accounts' table.
- Click on the ellipsis (...) icon to the right of the account number you want to deactivate > Click 'Deactivate Account'. Confirm deactivation.
- The account is now deactivated, and will move into the 'Deactivated Accounts' column. The associated meters on the 'Utilities' page will appear as inactive on the last read date within 24 hours.
Additional Information & FAQs
- If I am going to mark a site as "Inactive", do I need to deactivate my Utility Sync accounts associated with it?
- Yes. Please remember to deactivate all of your Utility Sync accounts before marking your site inactive.
- Yes. Please remember to deactivate all of your Utility Sync accounts before marking your site inactive.
- What if I want to reactivate my accounts?
- You will follow the same process as you would to deactivate an account, but instead you will look under the 'Deactivated Accounts' column. If you need help with this, please contact the Support team, and list the account number(s) and property name that you want to reactivate.
- You will follow the same process as you would to deactivate an account, but instead you will look under the 'Deactivated Accounts' column. If you need help with this, please contact the Support team, and list the account number(s) and property name that you want to reactivate.
- I accidentally enrolled the wrong account number, what is the best method of correcting it?
- If the wrong account number was enrolled, the best way to fix this is to deactivate it, and then add the new (correct) account number by clicking the green '+' on the top right of the 'Accounts' list.
- If the wrong account number was enrolled, the best way to fix this is to deactivate it, and then add the new (correct) account number by clicking the green '+' on the top right of the 'Accounts' list.
- What does it mean exactly to deactivate my accounts?
- Deactivating a utility account(s) blocks any new data from flowing into Measurabl or ENERGY STAR, however the historical data from these accounts will remain in Measurabl and ENERGY STAR. The associated meters in Measurabl will still show up in your 'Utilities' page, but they will be marked as inactive.
- Deactivating a utility account(s) blocks any new data from flowing into Measurabl or ENERGY STAR, however the historical data from these accounts will remain in Measurabl and ENERGY STAR. The associated meters in Measurabl will still show up in your 'Utilities' page, but they will be marked as inactive.
- What if I have a summary utility account?
- Some utilities operate what are called "summary accounts" that group together a series of different account numbers for convenient billing. Check your bills or check with your utility to find out if your account is part of a summary account BEFORE you deactivate it in Utility Sync.
- If you deactivate one account that is part of a summary account, all accounts that are part of the summary account get deactivated automatically.
- These utilities ONLY have summary style bills, so be wary of deactivating any of their accounts:
- Xcel Energy
- Green Mountain Energy
- SCE - Southern California Edison
- London Hydro
- Smartest Energy
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- These vendors offer optional summary bills, so check before deactivating any of their accounts:
- Arizona Public Service
- Baltimore Gas & Electric
- Corona Energy
- Georgia Power
- Reliant Energy
- These vendors offer optional summary bills, so check before deactivating any of their accounts:
Feel free to reach out to our support team with any questions!