How do I deactivate a Utility Sync account?

This article will show you how to deactivate your utility accounts or a utility provider in Utility Sync. This may apply to you if your site has changed utility providers or added new utility accounts.

Please scroll to the bottom of the page for Additional Information & FAQs.

How to Deactivate Utility Sync Accounts:

1. Navigate to your 'Utility Sync' tab.
2. Select the site you’d like to deactivate an account.
   
   
   
3. Select the associated utility provider > Scroll down to the 'Accounts' section, and locate the account number you need to deactivate > Click on the ellipsis (...) icon to the right of it > Click 'Deactivate Account'.
   
   
   
4. The account is now deactivated.

Deactivating a Utility Sync Provider:

If you want to deactivate all accounts under a provider, you will want to deactivate the service provider. This process is the same for both online/offline service providers.

NOTE: Deactivating a provider will deactivate the accounts ONLY listed on that page for that property (i.e. if you have other accounts under a different property with the same provider, they will remain active)

1. Navigate to the same page where the desired Utility Sync accounts are by going to your 'Utility Sync' tab > Click on the property where you’d like to deactivate the provider > Click on the utility provider that you want to deactivate.
   
    
2. Click the ellipsis (...) icon in the top right corner > Click 'Deactivate Provider'.
   
   
   
3. Read the prompt > Type in 'DEACTIVATE'.
   
   
   
4. The provider and associated accounts are now deactivated! 

Additional Information & FAQs

• If I am going to mark a site as "Inactive", do I need to deactivate my Utility Sync accounts associated with it?
  • Yes. Please remember to deactivate all of your Utility Sync accounts before marking your site inactive.
    
    
• What if I want to reactivate my accounts?
  • This can only be done by one of our agents. Please contact the support team, and list the account number(s) and property name that you want to reactivate.
    
    
• I accidentally enrolled the wrong account number, what is the best method of correcting it?
  • If the wrong account number was enrolled, the best way to fix this is to deactivate it, and then add the new (correct) account number by clicking the green '+' on the top right of the 'Accounts' list.
    
    
• What does it mean exactly to deactivate my accounts or provider?
  • Deactivating a utility account(s) and/or service provider page blocks any new data from flowing into Measurabl or ENERGY STAR, however the historical data from these accounts will remain in Measurabl and ENERGY STAR. The associated meters in Measurabl will still show up in your 'Utilities' page, but they will be marked as inactive.
    
    
• What if I have a summary utility account?
  • Some utilities operate what are called "summary accounts" that group together a series of different account numbers for convenient billing. Check your bills or check with your utility to find out if your account is part of a summary account BEFORE you deactivate it in Utility Sync.
  • If you deactivate one account that is part of a summary account, all accounts that are part of the summary account get deactivated automatically.
  • These utilities ONLY have summary style bills, so be wary of deactivating any of their accounts:
    • Xcel Energy
    • Green Mountain Energy
    • SCE - Southern California Edison
    • London Hydro
    • Smartest Energy

Please reach out to us if you have any other questions!