How to: Resolve Issues in Data Manager – Measurabl Help Center

Learn how to fix issues within Data Manager using this guide.

Action	Outlier	Gap	Account Issue
Dismiss	✅	N/A	N/A
Resolve	✅	✅	coming soon!

Dismiss Outliers

Starting May 2025, users with access to Data Manager can now dismiss Outliers directly within the application – enabling you to focus on the issues that can truly be resolved and improve the accuracy of your portfolio's data.

Step 1: Review your Outliers

Log into Data Manager and access the Outliers view under the Check section of the application.

Step 2: Review an Outlier in detail on the Meter Page

Click on an Outlier you’d like to dismiss or just need to investigate further before making a decision. You’ll be directed to that meter’s Meter Page where you can further review and validate the Outlier in question.

Step 3: Review the Meter Reading

Further inspect an individual meter reading by scrolling down to the Meter Readings table on the Meter Page and click on the Meter Reading that has an Outlier you want to dismiss.

Step 4: Dismiss the Outlier

Dismiss the Outlier by first clicking the “Edit” button on the inspector panel, after which you can edit the Issue Status from New or In Review to Dismissed. You will need to provide a reason for dismissing the Outlier from a dropdown of options, plus you have the option to provide an additional note. (Note is required if you select a Dismissal Reason of “Other”.) Click the “Save” button to complete the process.

Step 5: Confirm Outlier is dismissed

After dismissing an Outlier you will notice the banner message will update to show information about the dismissal. The Issue Details section also shows the reason and any notes that were provided.

A few other notes:

Outliers can be un-Dismissed as well! Go back into Edit mode and change the status back to New or In Review and click “Save”.
Dismissed Outliers – in addition to other resolved issues – can be easily accessed by navigating to the Closed Issues view within the Check section of the application.

Resolve Outliers

Starting September 2025, users can resolve Outliers by editing and deleting meter readings directly in Data Manager. Only readings on non-Connect and non-Bill Upload meters can be deleted at this time. Data Locks and other restrictions may also apply.

To resolve an Outlier on a meter reading, follow steps 1-3 from the Dismiss Outliers section above and then continue below:

Step 4a: Edit the Meter Reading (for non-Duplicate Outliers)

You can resolve a non-duplicate Outlier (e.g. a High Usage Outlier) by first clicking the “Edit” button on the inspector panel, after which you can edit the available fields for the meter reading (date range, usage, etc.). Required fields are noted with an asterisk and please note the unit and currency are based on what is configured for the associated meter. Click the “Save” button to complete the process.

Step 4b: Delete the Meter Reading (for Duplicate Outliers)

You can resolve a duplicate Outlier by clicking the red “Delete” button at the bottom of the meter reading inspector panel, after which you will be asked to confirm the deletion.

Step 5: Check Pending Resolution

After editing a meter reading associated with a non-Duplicate Outlier, you will notice a specific “Pending” status message appear. This explains that the newly updated meter reading will not be able to be 100% confirmed as no longer anomalous until the following day after Measurabl’s Outlier Detection algorithm has reprocessed the previous day’s data. If the new value is no longer anomalous, the status will be automatically updated to Resolved; if it is still an Outlier, the status will change back to New so you can review it again.

Step 6: Confirm Outlier is resolved

After resolving an Outlier you will notice the banner message will update to show information about the resolution, including who resolved it and when.

Similar to dismissed Outliers, resolved Outliers can be easily accessed in the Closed Issues view within the Check section of the application.

The following articles are also available and relate how to manage your meter reading data in Measurabl:

Resolve Gaps

Starting September 2025, users can resolve Gaps by creating new meter readings directly in Data Manager. Readings can only be created on non-Connect and non-Bill Upload meters. Data Locks and other restrictions may also apply.

Step 1: Review your Gaps

Log into Data Manager and access the Gaps view under the Check section of the application.

Step 2: Identify Gap to be Filled

Click on a Gap you’d like to resolve to be taken to that meter’s Meter Detail Page where you can add a new meter reading to fill in the Gap. Also pay attention to the issue banner at the top of the panel: this will state the same Action Needed you saw in the previous Gaps table and will change based on the source of the meter reading and other conditions.

Step 3: Fill in a Gap by Adding a Meter Reading

The date range will be automatically filled in to match the Gap’s date range when you go into “Edit” mode but you can always adjust it based on the reading you want to add. Required fields are noted with an asterisk and please note the unit and currency are based on what is configured for the associated meter. Click the “Save” button to complete the process.

Step 4: Confirm Gap Resolution

Resolved Gaps can be reviewed and accessed through the Closed Issues view in the Check section of Data Manager.